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FAQ

What kind of products doesATNL MUSIC sell?

We sell a wide variety of used CDs, DVDs, and merchandise from all over the world in our shop. Whether you're into old-school rock, hardcore, house, gabber, catchy pop, or unique indie tunes, we've got something for everyone.

What quality can I expect when I make a purchase?

We use a grading system for the products in our website.

- Sealed:

Still sealed: This product has never been opened.

- Near Mint:
A nearly perfect disc/item.
No obvious signs of use, it may have been played - but it has been handled very carefully.

- Insert/Inlay/Booklet/Sleeve/Digipak:

Nearly perfect. No obvious wear, it may have only the slightest of marks from handling.

We do our best to check every booklet/inlay but sometimes there can be a missing page that we also missed to notice.

- Very Good+:

Minor scuffs/scratches. The item has been played, but handled with good care - and certainly not abused.

- Insert/Inlay/Booklet/Sleeve/Digipak:

Slight wear, marks, indentations, it may possibly have a cut-out hole (or similar).

- Jewel cases:
ATNL MUSIC cares about the environment. Therefore, we use 2nd hand jewel cases.
Of course, these cases will not be cracked or damaged in any way, they may look used but they are still okay.

How do I find the product I'm looking for?

On a computer, laptop or tablet: please use the menu on the left of the website to search through the available categories and genres.

On mobile: Please click on the three stripes at the top of the page with the text "Shop by category" to reveal a drop-down list with available categories and genres to search through.

In addition, you can type in what you're looking for in our search bar, also located at the top of our website.

How much does shipping cost?

Shipping costs vary depending on the weight and destination of your order. You can find more information about shipping costs on our website.

How long does it take to ship my order?

Shipping times vary depending on the destination of your order. Orders are typically shipped within 1 to 2 business days. Most orders within the Netherlands will be delivered within 2-3 business days. Orders to other countries may take longer.

Can I return or exchange my order?

Yes, you can return or exchange your order within 14 days of receiving it. You can find more information about this on our Returns Policy page.

Do you offer a warranty on your products?

We do not offer a warranty on our products. However, we stand behind our products and offer a 14 day satisfaction guarantee. If you are not satisfied with your purchase, you can return it for a full refund.

How can I contact customer service?

You can contact the ATNL MUSIC customer service via our contact form.

What payment methods do you accept?

We accept bank transfer (IDeal) and PayPal.

Do you ship internationally?

Yes! We ship to the whole of Europe and the United States.

Do you have an offline store/visiting address?

No, we are an online store only.

Can I pick up my order?

No, it is not possible to pick up your order.